Terms of Service
Welcome to Madhuram Naturals. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
Madhuram Natural Ghee is an online brand offering edible food products through its official website. These Terms & Conditions govern your use of our website and the purchase of our products.
By using this website, you confirm that:
You are at least 18 years of age, or
You are accessing the website under the supervision of a parent or legal guardian
If you do not agree with any part of these terms, you must not use our website or services.
2. Product Information
All products listed on our website are edible food items
Product descriptions, images, and content are provided for general information purposes only
Actual product appearance, packaging, or color may vary slightly from images shown
We make every effort to display accurate information, but errors may occur
Madhuram Natural Ghee reserves the right to modify product details, pricing, or availability without prior notice.
3. Pricing & Payment
All prices listed on the website are in Indian Rupees (INR)
Prices are inclusive/exclusive of taxes as applicable and mentioned at checkout
We reserve the right to change prices at any time without prior notice
Accepted Payment Methods
Payments are processed securely via trusted third-party payment gateways, including:
UPI
Debit/Credit Cards
Net Banking
Wallets (as supported by the gateway)
Madhuram Natural Ghee does not store your payment details.
4. Order Confirmation & Acceptance
Placing an order does not guarantee acceptance
Orders are confirmed only after successful payment and internal verification
We reserve the right to cancel or refuse any order due to:
Incorrect pricing
Stock unavailability
Payment issues
Suspicious or fraudulent activity
In such cases, the paid amount will be refunded as per our refund policy.
5. Shipping & Delivery
We deliver products across India
Estimated delivery timelines are provided for reference only
Delays may occur due to courier issues, weather conditions, or unforeseen circumstances
Madhuram Natural Ghee is not liable for delays beyond our control once the order is dispatched.
6. Cancellation Policy
Orders can be cancelled only before dispatch
Once an order is shipped, cancellation is not allowed
Customers are advised to review order details carefully before confirming payment.
7. Returns & Refunds
Due to the edible and consumable nature of our products:
We do not accept returns once delivered
Refunds or replacements are applicable only in cases of:
Transit damage
Incorrect product delivery
To raise a request, customers must:
Contact us within 24 hours of delivery
Provide order ID
Submit a clear unboxing video and supporting images
Requests without proper proof may not be accepted.
8. User Responsibilities
By using our website, you agree:
Not to misuse or attempt to harm the website or its services
Not to provide false information or make fraudulent claims
Not to violate any applicable laws or regulations
Any misuse may result in denial of service or legal action.
9. Intellectual Property Rights
All content on this website, including:
Text
Images
Logos
Designs
Graphics
are the property of Madhuram Natural Ghee and are protected under applicable intellectual property laws.
Unauthorized copying, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
Madhuram Natural Ghee shall not be held liable for:
Any indirect, incidental, or consequential damages
Health outcomes beyond general food consumption expectations
Delays caused by third-party service providers
Customers are advised to consult healthcare professionals for dietary advice.
11. Modification of Terms
Madhuram Natural Ghee reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Indian courts.
13. Contact Information
For any questions, concerns, or policy-related queries, please contact us using the details provided on our website.
